Buying shipping labels for Germany

To ship an order, you need to buy and print a shipping label, also called a parcel stamp. It’s an identification label that helps a carrier service to transport a package from you to your customer. Each label is unique and contains the sender’s and recipient’s addresses, the weight and dimensions of the package, its contents, and the requested carrier service.

If your business is located in Germany, you can buy and print shipping labels for DHL domestic shipments from your store admin.

You can buy labels for domestic DHL shipments only. For shipments outside Germany, you need to buy shipping labels in the post office or online. Also, consider using apps from the App Market that, as well, allow buying labels for other postal carriers.

Buying shipping labels for Germany from store admin

When you buy a label, you will be billed through the same payment method you used to pay for your online store subscription. You can get an overview of your payment method in My Profile → Billing and plans (it may also be called Billing or App Market Billing). If you don’t have a credit or debit card added to your online store, you will be able to add one during the purchase process.

Most DHL shipments are insured, but some of them do not include insurance. You will see whether a particular shipping service is insured or not when buying a shipping label.

To buy and print a shipping label:

From your store admin, go to My sales → Orders.
Select an order that you want to buy a shipping label for.
In the Shipping details section on the right-hand side, click Buy shipping label.
Check the shipping address. You can change any of the addresses by clicking the Edit address.
In the Package weight and size section, specify the weight of a package and its dimensions. Click Continue.
Select a shipping service. Prices in your store admin differ from the DHL retail prices. Some services are discounted, and others are not.
In the Printer settings section, select your printer type to print a shipping label of the appropriate size.
On the right side, pay attention to the Mark order as shipped and notify the customer by email checkbox. If you select this option, the order status will automatically update to Shipped immediately after the shipping label is purchased, and the customer will receive an email with a tracking number. If you want to change the order status to Shipped manually after you’ve actually shipped the product, untick the checkbox.
Click Buy Shipping Label. Once the purchase is complete, you will see the shipping label details and a tracking number.
Click Print Shipping Label.

That’s it! You’ve purchased and printed a shipping label.

You can see all of your shipping label payments on the Payment history page in your store admin. To open the Payment history page, go to your Billing and Plans page (it may also be called Billing or App Market Billing) and click View Payment History.

What’s next:

Place the printed shipping label on the box with the order and affix it securely with tape. Try not to tape above the barcode as it could make it harder to scan at the post office.
Drop off your package at a DHL location nearby. Or book a pickup by DHL pick-up service.

Voiding shipping label

To void a shipping label, don’t put it on a box and don’t get it scanned at a post office as it can’t be refunded at that point. Contact our support team immediately after the purchase, and include the following details in your email:

Your store ID (in the bottom left corner of your store admin).
The order number with the shipping label you want to void.

The refund will be issued to the payment method that was charged for the voided shipping label. You can see it in your store admin, My Profile → Billing and plans (it may also be called Billing or App Market Billing).