Facebook Messenger live chat can help you take advantage of instant replies, share your location, and guide your customers to the right products that will ultimately make them happy and encourage positive feedback. Here's how you can start selling your Online Store products via Facebook Messenger’s live chat.
Connect Online Store to Facebook Messenger
You can start to reap the benefits of live chat right away:
- Go to your Control Panel and open All Sales Channels > Sell with Facebook Messenger.
- Click the Connect Facebook page button. For more details, visit Selling on Facebook.
- Choose a page that you use to communicate with customers and click Save.
- Specify your store’s domain and click Save. This step ensures your store’s domain is whitelisted on your Facebook page.
Note: For security reasons, the Messenger plugin works only with those domains that you have whitelisted. To change the store’s domain or add other domains, go to your Facebook page > Settings > Messenger Platform > Whitelisted Domains.
Now you can chat with customers right from your product pages and keep your sales going. You can check the messages in your Dashboard.
Managing Messenger settings
You can access messages from your Dashboard:
Click on View messages to go directly to your Facebook Inbox.
You can also modify settings for bots and other advanced messaging features in your Facebook Messenger dashboard:
Here you can also change the messenger button style.
Using Facebook Messenger for sales
Your customers can also click on the Messenger icon on your storefront:
Both you and your customers will see your chat history in Messenger and in their live chat on your website.
Conversations are saved in Messenger's inbox allowing you to re-connect with customers at any time, and ask for feedback, promote a sale event, or inform that the product they asked about is back in stock.
Disconnecting the messenger
To disconnect the messenger, click on the blue Connected link and choose Disconnect from the drop-down menu:
You can reconnect another Facebook Page to your Online Store at any time.